Customer Support Team Lead

• Oversee and manage the technical support team, ensuring prompt, accurate, and empathetic responses to customer inquiries, issues, and complaints.
• Serve as the escalation point for complex customer issues, collaborating with the technical teams to troubleshoot and resolve problems related to staking, node operation, wallet connectivity, and other technical challenges.
• Regularly monitor and evaluate customer satisfaction, identifying opportunities for improvement and driving changes to enhance existing processes and services.
• Work closely with the product and engineering teams, providing insights and feedback from customer interactions to help develop engagement strategies and campaigns.
• Develop and maintain an in-depth understanding of our products and services, staying updated with the latest developments in the crypto and web3 industry.
• Train, mentor, and develop team members, fostering a positive and supportive work environment.
• Building a system of interaction between 1 and 2 lines of support

• 3+ years of experience in technical support, preferably within the crypto or web3 industry, with at least 1 years in a leadership or managerial role.
• Degree in a technical field or equivalent practical experience.
• Fluency in English.
• Exceptional problem-solving skills and a strong customer service orientation.
• Ability to work autonomously and make important decisions independently.
• Excellent team management and leadership skills.
• Strong understanding of the crypto and web3 industry.
• Experience with various customer service software and databases.

At P2P.org we have a team of experts with their own unique approach and ownership culture. Together we gain experience and make dreams come true! 🌟

• Competitive salary level in $
• Well-being program
• Mental Health care program
• Compensation for education, including English & professional growth courses
• Equipment & co-working reimbursement program
• Overseas conferences, community immersion
• Positive and friendly communication culture

P2P.org is an equal opportunity employer. All applicants will be considered for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, veteran status, or disability.