Client Service Specialist
Remote/ UTC-3 time zone
This job opening is archived
Responsibilities
- Provide exceptional customer service to clients and prospects, ensuring timely and accurate responses to inquiries, issues, and complaints.
- Serve as customers' primary point of contact, handling their requests and concerns professionally and empathetically by e-mail or chat
- Assist customers with onboarding and guide them through the staking setup, addressing any questions or difficulties they may encounter.
- Collaborate with the technical teams to troubleshoot and resolve customer issues related to staking, node operation, wallet connectivity, or other technical challenges, escalating more complex problems as necessary.
- Continuously monitor customer satisfaction levels, identifying areas for improvement and proactively suggesting enhancements to existing processes and services.
- Work with the marketing team to contribute insights and feedback based on customer interactions, assisting in developing customer engagement strategies and campaigns.
Requirements
- 3+ years of experience working in technical support and/or technical degree
- Fluent in English
- A high degree of autonomy
- Experience within the web3 industry would be your advantage
Conditions
- Two shifts from 10 am to 10 pm UTC-3 followed by two days off
- Competitive salary paid in $ and career opportunities
- Unlimited paid recharge leave
- Remote work from any part of the world
This job opening is archived